NEWS & EVENTS
Avaya and Tencent QQ Collaborate to Improve the Customer Experience
- Enhanced voice/video and converged communication capabilities on the QQ platform.
- More flexible and personalized services through customer-preferred channels.
- Expansion of current, voice-only self-service menus to include visual menus accessible through the QQ app on the customer’s mobile phone.
- Direct access to a live customer service agent through the QQ app.
- Consistent, quality of service from any channel via the integration of the interaction information in QQ with data from other channels enabled by Avaya contact center technologies.