NEWS & EVENTS
Diligent Benefits Tackles Insurance Industry Customer Experience with Avaya Cloud
Santa Clara, Calif. — March 8, 2016 — A new breed of financial services provider, armed with innovative technology to deliver a superior experience to consumers researching and purchasing life insurance, Diligent Benefits aims to transform the life insurance customer experience. To facilitate that personal touch for its customers, they turned to Avaya.
At the core of Diligent’s business model is improving the customer service experience for life insurance buyers. As a core part of its engagement strategy, Diligent chose Customer Engagement OnAvaya™ - Google™ Cloud Platform, designed with comprehensive contact center capabilities delivered from the cloud. The benefits they found are:
- The requirements are a breeze: an Internet connection, a Chrome device, and a headset or Avaya IP phone for each agent. Set up is quick for agents to immediately start using Avaya’s sophisticated customer engagement features.
- The ability to scale quickly — without missing a beat — is crucial to the young company. The Avaya solution has proven an ideal fit for this fast-growth financial services company in terms of deployment speed and scalability.
- The Avaya cloud contact center solution supports Diligent’s highly-individualized approach.
“An important reason we chose Avaya is we believe Avaya can grow with us. Avaya will allow us to become a very big company,” concludes William Yuan, Diligent Benefits’ COO. We help our customer meet their objectives. Avaya enables us to do that well.”
For more information about Diligent Benefits use of Customer Engagement OnAvaya-Google Cloud Platform, go here .