Avaya Powers On and Off Field Communications for U.S. Football’s “Big Game”
02 Feb 2016
“Big Game” 50 Marks the sixth year Avaya and partner WBL Services collaborate on communications overlay for most-watched annual sporting event in the U.S.
Avaya Stadium to serve as transportation command center for the event
Santa Clara, Calif. –February 2, 2016— In partnership with WBL Services, Avaya, a global leader in business communications software, systems and services, will once again aim to provide an uninterrupted communications experience for game day operations during U.S. football’s “Big Game.” For the sixth consecutive year, Avaya and WBL will deliver reliable, more secure communications between the players and coaches, coaches and analysts, field and the box, the box and press, press and fans, and last but not least, between the White House and winning coach for the congratulatory telephone call.
To support the most-watched annual sports program in the United States,
real-time communications and up-to-the-minute broadcasting requirements with 99.99999 percent availability must be upheld. The system overlay created by Avaya and WBL marries existing legacy technologies such as analog, ISDN requirements and DCP sets with today’s IP telephony capabilities within all areas in and around the mega sports complex. This is especially important in outlier areas that are critical for preventing power outages throughout the 1.85 million square feet venue. The complete communications overlay, which includes nearly 10 miles of cable supporting 1,700 endpoints, took less than a week to install.
In addition to on-site communications enablement during the Big Game, Avaya is fostering mobile communication-enabled engagement environments at 18 locations across the Bay Area for a series of events leading up to the February 7th game. A key communications hub set up in San Francisco will support 5,000 credentialed members of the press leveraging Avaya Aura®solutions. IP Office™ will also be used at team facilities hosting the respective AFC and NFC teams so that pre-game and day-of communications are operating at a championship-level. There will also be a two-week takeover of Avaya Stadium, located nearly six miles from the site of the Big Game, which will operate as a transportation command and call center operating within the stadium’s award-winning infrastructure.
“Though this is the sixth ‘Big Game’ we’ve worked on with Avaya, this year is extra special since the event is literally in Avaya’s back yard. It is also special because at the venue’s request, the overlay we set up will remain intact to continue the high quality communication experience for all future events at the stadium. Together with Avaya, we’ve again been able to demonstrate great value, high quality and speed with a high level of service that continues to win us our ticket to the ‘Big Game.’”
--Bill Lipscomb, president, WBL Services
“Avaya’s heritage in innovating flexible, mobile communications technologies that bring businesses closer to its customers while fostering tight collaboration with colleagues dovetails nicely with the world of live sports and entertainment. We’ve seen this throughout our work with other major events like the Sochi Olympics and past Big Games, as well as at major venues like the Bell Centre and of course, Avaya Stadium. Our goal in working with major events and venues like these is to drive the ultimate fan engagement experience, which we are sure Big Game 50 will not fall short on.”
WBL Services provides cutting-edge telecommunication services and support for CenturyLink Field and Event Center in Seattle. WBL also provides telecommunication services for large sporting events, trade shows, conferences and special events throughout the world, earning them a reputation for providing trustworthy, secure and customer-centric services.
Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage. The Avaya fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information please visit www.avaya.com.
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