NEWS & EVENTS
Krungsri Transforms Banking Experience for Mobile-first Generation with Avaya
- Ability to manage higher call volumes: Avaya’s advanced IVR system is able to cost-effectively manage the high volume of customer service calls in line with Krungsri’s phenomenal growth in Thailand and across Asia.
- Faster response to customer needs: Customers are able to complete more transactions easily – meaning they are more satisfied with the service.
- Standardization across the business: Different business units such as the banking division and credit card can now work seamlessly together, removing layers of complexity.
- Enabling growth through IT transformation: Investment in new technologies such as voice recognition and authentication, all easily supported by the Avaya platform, will enable Krungsri to provide an even better customer experience.