NEWS & EVENTS
TelStrat’s Engage Record™ Solution Now Rated "Avaya Compliant"
- Telstrat’s Engage Record application is compatible with Avaya Contact Center Select
- Helps businesses meet regulatory compliance requirements, improve customer service and increase agent productivity
-- Bob Carroll, CEO, TelStrat
-- Eric Rossman, vice president, Developer Relations, Avaya
Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premise and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage. Avaya’s fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information please visit www.avaya.com.
Headquartered in Allen, Texas, TelStrat, an award-winning developer of comprehensive contact center workforce optimization (WFO) and business call recording solutions, is committed to making innovative technology affordable to any organization. TelStrat’s Engage Contact Center Suite™ provides contact centers with advanced solutions for call recording, screen capture, quality management, desktop and speech analytics, and workforce optimization. Engage makes capturing customer interaction, maximizing agent performance, knowledge mining call content, and streamlining workforce management accessible to any organization. The modular product line provides an integrated, total solution for optimizing contact center operations. TelStrat offers its Engage portfolio through a global network of more than 330 reseller partners, including some of the most prominent names in telecommunications. Founded in 1993, TelStrat has consistently maintained an unsurpassed commitment to customers and their business needs. For more information, visit http://www.telstrat.com/.