Avaya Honored with Three TSIA STAR Awards for Services Excellence at Technology Services World Service Transformations
29 Oct 2014
Avaya recognized for Innovation in the Delivery of Managed Services, Leveraging Technology for Service Excellence, and Enabling Customer Success in Service Revenue Generation, as well as a two-time inductee to the TSIA Star Award Hall of Fame
Santa Clara, Calif. – Avaya announced it has been named the winner of the Fall 2014 Technology Services Industry Association (TSIA) STAR Awards for Innovation in the Delivery of Managed Services, Leveraging Technology for Service Excellence, and Enabling Customer Success in Service Revenue Generation. The awards were announced on October 22 at the Technology Services World (TSW) 2014 Service Transformations conference in Las Vegas. In addition, Avaya was also inducted into the TSIA Star Award Hall of Fame for the second time.
Avaya was recognized for transforming customer support and managed services through the use of technology, including Avaya Automated Chat, Avaya One Touch Video, Speech Analytics, the Avaya Managed Services Platform, and Avaya Diagnostic Server. By using technology and enhanced processes to drive innovation and sell support services Avaya achieved significant business results for the company while boosting the customer experience.
The TSIA STAR Award for Innovation in the Delivery of Managed Services recognizes the company that has most effectively undertaken a specific, innovative initiative to increase scalability and productivity, contract performance, or other measure of managed services business success through predictive and preventive methodologies.
The award for Innovation in Leveraging Technology for Service Excellence is given to the company that has best leveraged technology to improve operational performance, service levels, or the customer experience. The award specifically acknowledges technology that is used internally, not as tools or products sold to customers.
The award for Innovation in Customer Success in Service Revenue Generation recognizes businesses that demonstrate the most innovative approach in assisting customers in realizing the maximum business value from the use of its products.
Companies seeking the STAR Award undergo a rigorous evaluation process, with the winners selected by TSIA’s service discipline advisory board members. Since its inception in 1990, the STAR Awards have become one of the highest honors in the technology services industry, acknowledging the contribution of companies of all sizes to the continual improvement of technology services delivery industry-wide.
"The STAR Awards program is a long-standing honor in the technology services industry, recognizing organizations that set the standard for leadership and dedication to this important market. Avaya has clearly demonstrated its high-level commitment to delivering world-class results in the areas of Innovation in the Delivery of Managed Services and Leveraging Technology for Service Excellence, Leveraging Technology for Service Excellence, and Enabling Customer Success in Service Revenue Generation, and it was an honor to recognize them at our TSW Service Transformations event." J.B. Wood, president and CEO of TSIA.
"Over the past three years, Avaya made significant investments in transforming our Global Services operations and organization. Our metrics for customer satisfaction, cost and retention have seen dramatic improvements and we are now nearing best-in-class benchmarks. The TSIA awards are welcome recognition that these efforts and investments were well planned and more importantly, now well received by customers and professional organizations like the TSIA." Mike Runda, senior vice president and president, Avaya Client Services
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information, please visit www.avaya.com.
The Technology Services Industry Association (TSIA) is the world's leading organization dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world's top technology companies as well as scores of innovative small and mid-size businesses in four major markets: enterprise IT and telecom, consumer technology, healthcare and healthcare IT, and industrial equipment and technology. TSIA's editorial blog, Inside Technology Services, is widely recognized by technology service professionals for providing thought leadership and insights into industry trends and best practices. Visit us at www.tsia.com, follow us on Twitter @TSIACommunity, or connect with us on LinkedIn and Google +.
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