CTI-middleware application is compatible with key Avaya contact center and unified communications solutions
Helps businesses with strong demand for efficient communications by integrating voice with data from SAP and other enterprise sources
Vienna / Munich — YouCon EDV Dienstleistungs GmbH, an IT-service provider and consulting company with subsidiaries in Vienna and Munich today announces YouCon Cube is compliant with key contact center and unified communications solutions from Avaya, a global provider of business collaboration and communication software and services.
The YouCon Cube offers essential CTI-middleware functionality and connects heterogeneous telephone systems with several applications from SAP and other software vendors. The solution delivers proven interoperability with Avaya's unified communications and contact center portfolio, so that companies can easily integrate their communications infrastructure with business process software and workflow applications. The YouCon Cube with SAP Module 1.4.0, Avaya Contact Centre Module 1.0.0 and SAP CRM Client 7 EP1 application is now compliance-tested by Avaya for compatibility with Avaya Aura® Communication Manager 6.3 and Avaya Aura® Application Enablement Services 6.3.
There are already several companies in Europe benefiting from the interoperability of YouCon and Avaya solutions although the technology from YouCon has just been introduced to the market.
YouCon is also a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.
As a Technology Partner, YouCon is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.
"Being compatible with Avaya is a milestone for our company and the YouCon. It demonstrates our innovation and the reliability of our technology, and provides our customers with confidence that our solution can be deployed in an Avaya Aura environment. We are proud that the YouCon Cube meets the expectations of Avaya, which is known for high standards and future-oriented thinking." -- Peter Kugler, CEO, YouCon
"Technology partners like YouCon are helping Avaya customers get more out of their telecommunications infrastructure. Solutions such as the YouCon Cube provide customers the flexibility they need in today’s global business environment. The YouCon Cube helps improve the customer experience and streamline communications processes within organizations." --Eric Rossman, vice president, Developer Relations, Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com.
About YouCon EDV Dienstleistungs GmbH
YouCon is an IT-service provider and IT-consulting company with subsidiaries in Vienna and Munich. The interaction between technology and users is in the center of any solution that is developed by YouCon. The company is an expert for the integration of VoIP-software with new and established infrastructures as well as for tailored IT-solutions and process optimization. Since 2007 YouCon is an official SAP service partner planning, organizing and executing several projects in Europe and Asia.
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v. 1.0 January 27, 2018
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