Latest Version of VPI EMPOWER Contact Center Quality and Performance Optimization Suite Rated 'Avaya Compliant'
10 Mar 2014
Call recording, contact center performance management reporting and analytics now compliant with key Avaya communications solutions
Helps enterprise, government and public safety emergency contact centers optimize quality, operational performance and customer experience, while providing capabilities for compliance and risk management
VPI (Voice Print International), a leading provider of contact center performance analytics and compliance recording solutions, today announced that its VPI Empower Suite is compliant with key communications solutions from Avaya, a global provider of business collaboration and communication software and services.
VPI EMPOWER™ PERFORMANCE contact center performance management reporting and analytics software breaks down the barriers and technical hurdles of consolidating, analyzing and acting on performance data from multiple systems by putting it into a single location. The system draws from all data and delivers personalized metrics to every employee in the right format, and context, at the right time. The VPI performance management solution is now compliance-tested by Avaya compatibility with:
Avaya Call Management System 17
Avaya Proactive Contact 5.1
The VPI EMPOWER CAPTURE call and screen recording software helps organizations of all types and sizes to easily record, store, analyze and access important interactions for liability protection, compliance and quality assurance. The VPI call recording solution is now compliance-tested by Avaya for compatibility with:
Avaya Aura Communication Manager® 6.3 and Avaya Aura® Application Enablement Services 6.3
Avaya Communication Server 1000 Release 7.6 and Avaya Aura® Contact Center 6.3
Avaya Proactive Contact 5.1
VPI is a long-standing technology partner of the Avaya DevConnect program -- an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network. As an Avaya technology partner, VPI is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab, where a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network, speed deployment of new applications and reduce both network complexity and implementation costs.
Quotes "Having worked collaboratively with Avaya for more than a decade, we share a commitment to providing open, standards-based communications and contact center solutions that help customers drive rapid improvements in their business. Our performance management, analytics and call recording solutions enable organizations to quickly identify and solve operational, performance and customer experience management issues, while providing capabilities for compliance and risk management." --Andrew Marsh, president and CEO, VPI
"VPI has unique expertise and dedication to the needs of public safety and helps agencies provide reliable, scalable Next Generation 9-1-1 recording and quality assurance of multimedia communications." --Eric Rossman, vice president, Developer Relations, Avaya
About Avaya Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.
About VPI Founded in 1994, VPI is the world's leading provider of contact center performance management and compliance recording software and services. VPI's award-winning VPI EMPOWER, a powerful Web-based workforce optimization software suite, integrates call recording, quality assurance, performance and speech analytics, E-learning and intelligent virtual call agents. Every module within the VPI EMPOWER suite leverages advanced analytics, workflow automation and an open, Web 2.0 architecture to help evolving organizations more easily and rapidly identify and solve their critical business and customer experience issues. VPI's approach has been disruptive to legacy approaches because its software is easy to deploy, easy to use, and extremely cost effective -- resulting in a significant return on investment. VPI has more than 1,500 satisfied customers in 50 countries worldwide using its software solutions. For more information, call 1-800-200-5430 or visit http://www.VPI-corp.com.
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