NEWS & EVENTS
Avaya Rated as a “Strong Positive” in 2014 Gartner MarketScope for IVR Systems and Enterprise Voice Portals
For Immediate Release:09 Jul 2014
- Avaya rating improves from 2013 Gartner MarketScope report
- Avaya Aura® Experience Portal unifies omnichannel self-service and proactive outbound applications across voice, speech, web, email, SMS and mobile
“Busy end customers are increasingly looking to self-service to satisfy their needs when connecting with a company. To do self-service right, it must support a variety of communications channels and be integrated across proactive and assisted service channels. The Avaya Aura Experience Portal enables the omni-channel experience customers want that also delivers the return on investment to help turn customer service into a profit centre.”
-Tom Schollmeyer, vice president and general manager,
Cloud and Contact Center Solutions, Avaya
Gartner MarketScope for IVR Systems and Enterprise Voice Portals
Gartner Magic Quadrant for Contact Center Infrastructure 2014
Avaya Aura® Experience Portal
**Magic Quadrant for Contact Center Infrastructure, 22 May 2014; Drew Kraus, Steve Blood, Sorell Slaymaker
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Avaya, Gartner, industry analyst rating, contact center, customer experience management, IVR, voice portal
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com/uk/.