NEWS & EVENTS
Harlow Brothers Uses Avaya IP Office to Chop Telephony Costs While Increasing Customer Satisfaction and Improving Customer Experience
- Avaya IP Office designed to grow with the business
- Employees can now "go mobile" rather than being tied to deskphones
- Central call management simplifies system for employees and customers
"Harlow Brothers is known for its reputation of customer service and as such, it was critical to ensure that we had a telephony system that streamlined communications for both employees and customers. Avaya IP Office offered the best of all worlds, with top-notch communications, easily networked systems, and most importantly, the ability to extend communications easily to mobile devices. With Avaya, we now have the opportunity to best serve our customers and ensure that wherever our employees are working, they have the best possible communications infrastructure."
MARK SAVAGE, IT MANAGER, HARLOW BROTHERS
MARK BEARDSLEY, NT VOICE & DATA, AN AVAYA BUSINESS PARTNER
SIMON CULMER, MD, AVAYA UK AND IRELAND
Avaya IP Office, Small Business, SME, UK Plc, Timber
Avaya is a global provider of business collaboration and communications software and services, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com.