NEWS & EVENTS
China's Online Store Yihaodian Delivers Enhanced Customer Experience with Avaya
- Total contact center solution from Avaya enables consistent customer experience across multiple channels to support continued growth
- New solution deployed in time to ensure Yihaodian could effectively manage increased customer inquiries during its 5th anniversary promotional campaign
"Customers of e-commerce companies can more easily jump from one supplier to another, which makes a rewarding user experience all the more critical to success. As a pioneer in China’s online shopping industry, Yihaodian is fully focused on delivering a first-rate customer experience, and Avaya’s solutions excel in supporting that very goal."
- John Wang, Managing Director, Greater China, Avaya
- Harvey Wang, Vice President , Yihaodian
China, e-commerce, on-line store, customer service, Aura, WFO, SIP
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com.
Launched in 2008, Yihaodian is one of the leading B2C e-commerce companies in China. Selling over 2 million of products throughout China. Yihaodian is committed to offering a vast selection of products at low prices and a superior customer experience enabling its customers to enjoy a modern lifestyle. For more information, please visit www.yhd.com.
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