NEWS & EVENTS
Audi Lauzon Centralizes Communications, Enhances Service with Avaya IP Office
- Communications system boosts employee mobility and responsiveness, improves customer service and cost-efficiencies at four luxury car dealerships in Quebec
- Improved cost-efficiency, saving about $1,200 per month or nearly $14,400 per year
- Increased mobility and flexibility with phone extensions that follow mobile employees both on and off-site
- Better communication and customer service, as employees can now easily transfer customer phone calls within all four dealerships without the need to switch lines or re-direct calls
"Our clients expect a high level of service from our luxury dealerships, and thanks to the improved internal and external communication that Avaya IP Office delivers we can now provide our customers with the highest possible standard of customer service. Our mobile workers are now much more accessible and easier to reach, and in the long run our bills will be much cheaper. This is a great bonus for us, as it will minimize our operating costs by that much more."
--Michel Larin, General Manager, Porsche Lauzon
--Ross Pellizarri, President and Managing Director, Avaya Canada
Audi Lauzon Case Study http://bit.ly/17pbwXN
The Lauzon Group is a family-run business comprised of four automobile dealerships in Laval, Blainville and St. Eustache. Founded in 1977, Lauzon Group now has a dedicated team of 150
professionals, and today offers three prestigious brands that have long been held in high repute: Volkswagen, Audi and Porsche.
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Avaya is a global provider of business collaboration and communications software and services solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com.