NEWS & EVENTS
Avaya Achieves Thirteenth Consecutive Year as Contact Center Market Leader in Japan
- Avaya Japan received the highest expected share of 54.6 per cent based on the number of contact center licenses – over 25 points ahead of nearest competitor
"Japanese contact centers are increasingly demanding multi-channel support capabilities including video and social media as devices consumers use to contact companies continue to diversify. Avaya is leading the market to a new level of service by focusing on driving a consistent customer experience across all platforms and devices, helping companies deliver service excellence and maintain customer loyalty.”
Robert Stevenson, Managing Director, Japan, Avaya
1Research period covered for 2012: January 28, 2012 to April 22, 2013
2MIC Research Institute researches shipment in number of seats in addition to the shipment value. This is because most foreign vendors including Avaya use channel partners in Japan, making foreign vendors’ average selling price lower than Japanese vendors, which typically sell direct to end users. The figures are for estimated annual sales in calendar year 2013.
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com.