NEWS & EVENTS
Pan Pacific Hotels Group Significantly Reduces Guest Response Time and Delivers 80 Percent Cost Savings with Avaya
- Enhanced enterprise mobility and 3 - 4 times faster response rate to guest requests
- 80 percent cost savings from efficiencies in resource and staff allocation for service delivery
- 20 percent reduction in equipment and infrastructure costs
"We needed to improve our industry competitiveness by enhancing staff mobility and offering guests new room service options, such as room cleaning or laundry requests. We also wanted to reduce equipment maintenance, administration and costs by deploying a converged network to operate hotel telephony, CCTV and in-room data services. Avaya IP telephony is part of our long-term business plan, particularly with Avaya's strong understanding of the hospitality industry and excellent product and network integration. We see Avaya as the perfect choice for Pan Pacific, and the company has the vision and scalability to grow with us as we open new hotels."
TSI LIP SIONG, VICE PRESIDENT OF INFORMATION TECHNOLOGY
PAN PACIFIC HOTELS GROUP
LEE CHONG-WIN, MANAGING DIRECTOR, ASEAN
Based in Singapore, Pan Pacific Hotels Group owns and/or manages more than 30 hotels, resorts and serviced suites with over 10,000 rooms in Asia, Australasia and North America. The Group comprises two brands: Pan Pacific® and PARKROYAL®. Pan Pacific provides premium hotel accommodation and services throughout Asia and the Pacific Rim, while PARKROYAL offers a collection of comfortable leisure and business hotels and resorts located in cities across the Asia Pacific.
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world. For more information please visit www.avaya.com.