NEWS & EVENTS
Avaya Unveils Turnkey Solution for Proactive Management of the Customer Experience for Mid-size Contact Centers
- Avaya Outbound Contact Express provides a pre-integrated solution with all the critical components needed for proactive customer experience management
- Supports mid-size contact centers with 25-250 agents and up to 500 trunks
- Rapid, simplified deployment reduces time to service to one day from 30+ days needed for multi-vendor solutions
- Administrative web client for defining campaigns
- Full featured, market leading dialer with exceptional call detection accuracy
- Agent scripting to ensure consistent, successful customer interactions
- Reporting and call recording to ensure quality and compliance
- Avaya Speech Analytics to drive insight and improvement to agent performance and operations.
- 24x7 support and Expert ™ systems monitoring
- Software upgrade protection as well as optional parts support
"Establishing proactive customer experience operations has previously required companies to engage in a long, arduous process and with several vendors, and was often out of the reach of mid-sized operations. Avaya Outbound Contact Express streamlines all this with a powerful, pre-integrated solution that provides all the pieces, including ongoing support and upgrade protection, need for highly effective operations."
--Mark de la Vega, Vice President and General Manager, Contact Center, Avaya
--Ken Landoline, Principal Analyst, Current Analysis
--Dan Ferguson, President and CEO, AdvanTel
Avaya Contact Center Solutions
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com.