NEWS & EVENTS
Convergys Benefits from Call Recording and Quality Monitoring from Verint and Avaya
"In our search for the right solution, we wanted to align with true partners who could deliver a scalable, multi-tenant, open architecture to successfully support our multi-faceted environment and deliver significant cost benefits," says Michael Bathon, Convergys Vice President of Solutions Management. "Verint-Avaya exceeded our expectations for partnering with us to deploy this solution on time and in full scope. Verint's VoIP capture architecture aligns with our data center virtualization strategy, and the open API architecture allows Convergys staff to quickly develop integration points with our data warehouses. As a result of implementing the solution, we have replaced 22 legacy call recording environments, realized a 63 percent reduction in servers over our previous solution and reduced our cost of ownership by 30 percent."
As a leader in customer management for over 30 years, Convergys (NYSE: CVG) is uniquely focused on helping companies find new ways to enhance the value of their customer relationships and deliver consistent customer experiences across all channels and geographies. Every day our 75,000 employees help our clients balance the demands of increasing revenue, improving customer satisfaction, and reducing overall cost using an optimal mix of agents, technology, and analytics. Our actionable insight stems from handling billions of customer interactions annually for our clients. Among Fortune 500 companies, over half of the top 50 are clients that trust their most important relationships to Convergys. Visit www.convergys.com for more information.
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world. For more information please visit www.avaya.com .
Verint® Enterprise Intelligence Solutions™ help organizations of all sizes capture and analyze customer interactions, sentiments and trends across multiple channels, improve performance and optimize the customer experience. The solution portfolio includes the Impact 360® Workforce Optimization™ suite and Voice of the Customer software, which serve as strategic enterprise assets for increasing customer satisfaction and loyalty, enhancing products and services, reducing operating costs and driving revenue.
Verint® (NASDAQ: VRNT) is a global leader in Actionable Intelligence® solutions. Its portfolio of Enterprise Intelligence Solutions™ and Security Intelligence Solutions™ helps organizations Make Big Data Actionable™ through the ability to capture, analyze and act on large volumes of rich, complex and often underused information sources—such as voice, video and unstructured text. With Verint solutions and value-added services, organizations of all sizes can make more timely and effective decisions. Today, more than 10,000 organizations in 150 countries, including over 80 percent of the Fortune 100, count on Verint solutions to improve enterprise performance and make the world a safer place. Headquartered in NY, Verint has offices worldwide and an extensive global partner network. Learn more at www.verint.com.