NEWS & EVENTS
Avaya Announces Video Teller Machine Solutions in China Market
"VTMs will help banks to greatly enrich customer services, and more effectively expand business. It will also result in closer integration between customer contact centers and core businesses of banks. VTMs can play an important role in transforming contact centers from so-called 'cost centers' to 'profit centers'. To a certain extent, banks need to redefine the positioning of customer service center. For consumers, they can enjoy much more convenient services."
-- John Wang, Managing Director, Greater China, Avaya
China, bank, VTM, video, Customer Service, Radvision, Scopia
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com.