NEWS & EVENTS
Avaya Helps China Southern Airlines Provide Superior Customer Services during Spring Festival Rush
- New customer service system helped increase connection rate, while reduce wait time and abandon rate
- China Southern Airlines can centrally manage the whole customer service center and allocate resources
- A task group was put in place to optimize contact center operation and ensure first-rate service during Spring Festival Rush
"Spring Festival Rush usually means great challenge for companies like China Southern Airlines. We are pleased to see that Avaya Contact Center technologies had helped China Southern Airlines to overcome these challenges and provide first-rate customer services. We believe that contact centers can create more and more values for enterprise customers like China Southern Airlines through close integration of communications technologies and business applications."
— John Wang, Managing Director, Greater China, Avaya
Airlines, China, Customer Service, Spring Festival Rush
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