NEWS & EVENTS
Consumers Call For Smarter Contact Centres
BT has Avaya Platinum Partner status worldwide and has installed over 100,000 Avaya systems in the last two decades, including over 1,000 contact centers. Through the BT Contact portfolio, BT and Avaya can help organizations use all the communication channels their customers expect in the most integrated and efficient way. Together, they take an end-to-end customer experience management approach, leveraging the resources organizations already have whilst bringing in new, enabling technologies to achieve best practice.
Davies Hickman Partners, independent research analysts, carried out the research on behalf of BT and Avaya. The source material was provided through an online survey of 1,000 consumers, with 500 based in the US and 500 in the UK. Age and sex profiles were evenly distributed across the survey to create a representative sample of the population in both countries.
BT is one of the world’s leading providers of communications services and solutions, serving customers in more than 170 countries. Its principal activities include the provision of networked IT services globally; local, national and international telecommunications services to its customers for use at home, at work and on the move; broadband and internet products and services and converged fixed/mobile products and services. BT consists principally of four lines of business: BT Global Services, BT Retail, BT Wholesale and Openreach.
Avaya is the worldwide leader in solutions for business collaboration and communication. The company provides Unified Communications, Contact Centers, Networking solutions and related services for companies of every size around the world. For more information: www.avaya.com