NEWS & EVENTS
CallCopy Workforce Optimization Available through Avaya DevConnect Select Product Program
- CallCopy workforce optimization (WFO) solution for customer contact centers may now be ordered directly from Avaya and its channel partners.
- CallCopy's WFO solution enables users of Avaya communications solutions to increase customer satisfaction and loyalty, reduce cost and increase profit.
"CallCopy's selection as a solution provider in the Avaya DevConnect Select Product Program is testimony to the success in deploying our compliance-tested cc: Discover suite with Avaya Proactive Contact and Avaya Aura platforms. Avaya has been proven to deliver trustworthy system reliability and technical support excellence to our clients, which have been crucial to increased efficiency and success of their customer contact centers."
-Ray Bohac, Chief Information Officer, CallCopy
-Jason Perry, Director of Technical Services, World Travel Holdings
-Eric Rossman, Vice President, Developer Relations, Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com.
CallCopy, a leading provider of innovative contact center workforce optimization solutions, is dedicated to ensuring the highest customer and employee satisfaction. cc: Discover provides advanced call recording, screen capture, quality and workforce management, speech and desktop analytics, real-time performance management and customer survey capabilities to clients worldwide. CallCopy empowers organizations to maximize performance, reduce liability, achieve regulatory compliance and increase customer satisfaction. For more information please visit www.callcopy.com.