NEWS & EVENTS
Avaya Surpasses 300,000 IP Office Sales in Small and Medium Business Market
- Avaya IP Office experiences fastest growth period since debut, with 50 percent sales increase in past two years
- Company hits sales of 10 million lines of IP Office, extending global leadership in SME market
- SMEs around the world choosing Avaya IP Office to enhance real-time collaboration, mobility and customer service capabilities
Avaya IP Office users span a range of industries and sizes, from companies as small as 5 users to SMEs with hundreds of employees across several sites. Recent customers include: Cell Signaling Technology, Inc., a 450-person biotechnology research products provider in Danvers, Mass., which is installing IP Office to help deliver fast and accurate information to customers; the government organization of the City of Taylor, Michigan with more than 400 employees; and the Duluth Entertainment Convention Center (DECC), a multi-purpose arena and convention center located in Duluth, Minnesota, which uses IP Office to speed collaboration across a world-class sports, entertainment and special events facility.
Cell Signaling Technology, Inc.
"As a company dedicated to developing and delivering high-quality innovative research tools, we rely on the latest mobile collaboration and contact center solutions to ensure the highest levels of satisfaction amongst our customer base of researchers. Moving to Avaya IP Office Server Edition will help keep our more than 70 scientists—who personally deliver technical and customer support—connected to customers and in communication with each other from any facility or mobile device. This is critical in serving busy researchers who need thorough, accurate and fast information. Having Avaya IP Office communications in place will help us keep satisfaction and productivity on the rise as we grow."
--Carlos S. del Castillo, manager, IT Infrastructure, Cell Signaling Technology, Inc.
Installation from Avaya authorized partner, Vive Communications.
"With over 400 government employees serving the City of Taylor, Michigan – from police and fire departments to zoning and public works – we have to ensure that our communications remain intact across multiple locations and in the field. Our building inspectors, for example, need to be able to communicate quickly with internal departments while at off-site locations during inspections. The one-X Mobile features of Avaya IP Office help them accomplish this via their mobile devices, and the City of Taylor will soon expand these real-time collaboration capabilities to include presence and chat, and the use of tablets."
—Snehal Patel, Technology Director, City of Taylor
"Operating a large convention center requires a keen eye on costs and flexibility, without sacrificing advanced communications. Avaya IP Office does just that, enabling us to be effective at deploying real-time collaboration capabilities for trade show booths, meeting spaces or call centers, while delivering up to 50 percent in savings. This latest Avaya IP Office milestone demonstrates its momentum, and we’re looking forward to experiencing the company’s next set of innovations."
--Jeff Stark, Venue Operations Director, DECC
Avaya, Avaya IP Office, SME, SMB, unified communications, contact center, collaboration
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com.
2IP Office figures based on Dell’Oro analysis measuring SME market share of the hybrid small category since 2003