NEWS & EVENTS
Avaya Earns Nemertes PilotHouse Market Leader Award for IP Contact Center
- Avaya wins Market Leader award for second year in a row
- Customers of Avaya’s contact center solutions rate Avaya highly for customer service and value
"Contact center technology customers in North America have selected Avaya as the top provider of IP Contact Center solutions for the second year in a row. They gave us top marks for customer service and value, and we are thankful to our customers for the recognition. Avaya provides world class customer experience management solutions that span voice, video and social media to help businesses deliver extraordinary experiences to their own customers, regardless of the channel."
—Brett Shockley, SVP and GM, Applications and Emerging Technologies, Avaya
—Irwin Lazar, VP and Service Director, Nemertes Research
• Avaya Customer Experience Interaction Management portfolio
• Nemertes PilotHouse Awards report for IP Contact Centers
Avaya, contact center, Nemertes, PilotHouse, customer service, market leader, customer experience
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com.