NEWS & EVENTS
Jiangsu Branch of Agricultural Bank of China Builds Video Contact Centre with Avaya Solutions
- Customers are able to interact with agents through video-enabled computers
- Bank plans to extend the service through video-enabled ATMs
- Video contact centre to drive richer customer experience and higher customer satisfaction
The bank plans to install video-enabled ATMs in about 100 locations in the future, which will also integrate Avaya one-X Communicator. Customers can interact with contact centre agents with one touch on the screen. ABC Jiangsu Branch expects to further expand the system so that any customers can use the service via 3G networks. The video contact centre will also be integrated with the bank's existing 95599 customer service hotline in the province.
— John Wang, Managing Director, Greater China, Avaya
Bank, China, one-X agent, one-X Communicator, video contact centre, Aura
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com.