NEWS & EVENTS
Financial Services Companies Select Avaya IP Office to Speed Collaboration, Enhance Customer Service
- Three financial services firms—AmeriMerchant, Fuoco Group and RootWorks—stay connected to customers and colleagues with Avaya unified communications
- In communications planning, majority of financial services companies (46%) rate mobility as their highest priority1
AmeriMerchant—a NYC-based business working capital company with 100+ employees—is in a time-sensitive industry, serving businesses ranging from restaurants to retail stores. These companies rely on AmeriMerchant’s financing services to keep business flowing, which requires highly-reliable communications and the ability to get customers routed to the right person quickly to get the information they need.
DJJ Technologies was the Avaya Business Partner for AmeriMerchant’s implementation.
When Fuoco Group, based in New York, sought a solution to keep accountants across multiple locations in close collaboration, they turned to Avaya so that their 85 employees across four locations remained in communications—a critical factor during the busy tax season. To achieve this, they brought in Avaya IP Office, which simplified their approach to communications, while upgrading their capabilities.
Manhattan Business Systems was the Avaya Business Partner for Fuoco Group’s implementation.
For Darren Root, CEO of consulting and accounting services company RootWorks, advanced communications is essential for overseeing multiple businesses while on the road or in remote locations. In addition to helping accounting firms succeed with his guidance, the Root manages CPA practice Root and Associates, and also serves as executive editor of CPA Practice Advisor Magazine. To remain accessible—and manage it all effectively—RootWorks’ CEO chose Avaya IP Office.
G3 Technologies and Forth Phaze were the Avaya Business Partners for RootWorks’ implementation.
"In our business, it’s important to get someone on the line immediately. For instance, if our underwriter misses a call, or a customer seeking information on a product gets sent to the wrong person, we can lose the sale. Fortunately, we have Avaya IP Office, which delivers results. We've seen up to a 25% productivity increase through improved call response times, call volumes and sales tied to better call management."
--Andrew Altschuler, vice president, business development for AmeriMerchant
--Joseph Manzelli, director of operations, Fuoco Group
--Darren Root, CEO of RootWorks
In a study of Networks & Telecom decision-makers, when asked which initiatives were likely to be your firm’s top priority, the majority of financial services vertical respondents (46%) said mobility support for employees, customers or business partners was a ‘high priority over the next 12 mos. This rated highest amongst all priorities. (Forrsights Networks & Telecommunications Survey, 2012 Q1, Forrester Research, Inc., 2012)
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world. For more information please visit www.avaya.com.