NEWS & EVENTS
Local Touch Should be Key to U.S. Banks' Future Plans, Says Research
- Spanish consumers are using mobile browsers, smartphone apps, email and text messaging for banking more than most(1) – but they have to wait the longest to apply for a new account(2)
- Germans seem more focused on getting the best possible deal than quality of service(3)
- The US has the most competitive market and US consumers seem the most satisfied with service and interactions(4)
The survey was conducted by Davies Hickman Partners Ltd on behalf of BT and Avaya. It was undertaken between 6 December 2011 and 3 January 2012. The total sample size was 2,000 UK, US, Spanish and German consumers and the survey was carried online.
BT is one of the world's leading providers of communications services and solutions, serving customers in more than 170 countries. Its principal activities include the provision of networked IT services globally; local, national and international telecommunications services to its customers for use at home, at work and on the move; broadband and internet products and services and converged fixed/mobile products and services. BT consists principally of four lines of business: BT Global Services, BT Retail, BT Wholesale and Openreach.
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com.