NEWS & EVENTS
Airtel and Avaya Announce Global Strategic Partnership for 'Customer Service Excellence'
- Partnership to leverage Avaya's global scale, multi-vendor management capability and deep contact center application management expertise
- Will create capacity to manage over 1 billion customer calls per year across the Airtel network
- Will evolve customer service experience to include video and social media
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com.
Bharti Airtel Limited is a leading integrated telecommunications company with operations in 20 countries across Asia and Africa. Headquartered in New Delhi, India, the company ranks amongst the top 5 mobile service providers globally in terms of subscribers. In India, the company's product offerings include 2G, 3G and 4G services, fixed line, high speed broadband through DSL, IPTV, DTH, enterprise services including national & international long distance services to carriers. In the rest of the geographies, it offers 2G, 3G mobile services. Bharti Airtel had over 246 million customers across its operations at the end of February 2012. To know more please visit, www.airtel.com