NEWS & EVENTS
Avaya Recognized for Outstanding Technology Service and Support by J.D. Power and Associates
- J.D. Power and Associates certification includes recognition by the CTSS Program(SM), one of the industry's top evaluators of customer satisfaction
- To merit certification, companies must rank in top 20 percent of industry, based on J.D. Power and Associates' benchmark customer satisfaction research for the technology industry
"By passing continually evolving standards of the certification program for four years in a row, Avaya has confirmed a strong commitment across the organization to delivering the highest value of service and support to its customers. Maintaining the customer at the center of the decision-making process, along with a focused alignment of internal procedures, is what allows organizations to support this kind of distinction over time."
-- According to J.D. Power and Associates
--Joanne Weigel, senior director, Organizational Development Program / TSIA
Avaya is a global leader in business communications and collaboration, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world. For more information please visit www.avaya.com.
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, Web intelligence and customer satisfaction. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
The Technology Services Industry Association (TSIA) is the leading association dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class benchmarking and research, exceptional peer networking and learning opportunities, and high-profile certification and awards programs. We keep their business leaders informed and connected through a full range of programs and services that tackle real-world service business challenges, providing real-world solutions. TSIA corporate members represent the world's top technology companies as well as scores of innovative small and midsize businesses in four major markets: enterprise IT and telecom, consumer technologies and carriers, healthcare and healthcare IT, and industrial automation. TSIA brings the technology services industry together. www.tsia.com Media Relations Contact: Suzanne Hite; TSIA, San Diego, CA 410-774-5322; firstname.lastname@example.org