NEWS & EVENTS
Avaya Receives 2011 Asia Pacific Contact Center Applications Inbound Systems Vendor of the Year Award from Frost & Sullivan
- Award outweighs competition in three criteria: growth strategy and implementation, degree of innovation, and leadership in customer value and market penetration
- Avaya Aura® Contact Center, open-standards platforms, and comprehensive range of solutions enable end-to-end next-generation customer experience management
- Reinforces Avaya's commitment to continuous evolution and ability to develop technologies that focus on driving customer success
"Avaya continues to dominate the inbound systems segment for the Asia Pacific contact center applications market with reliable and proven technology that is the corner stone for driving customer satisfaction in the contact center. Accentuating its holistic approach towards contact center solutions, Avaya further enhanced its contact center platform that effectively optimizes customer experiences in evolving business environments. Deep understanding of customer perspective and breadth of its offerings has developed very strong relationships with customers in the region. Invigorating its strong channel network emphasizing on enablement and profitability, Avaya continues to seize opportunity in the face of intensifying competition. This is even more remarkable at a time when the vendor was forced to focus inwards with NES integration."
Krishna Baidya, Industry Manager, Asia Pacific ICT Practice, Frost & Sullivan
Avaya, Contact Center, Inbound, Asia Pacific, Award
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com.