NEWS & EVENTS
Japanese Catalog Shopping Company Uses Avaya Solutions to Build Customer Loyalty by "Best Matching" Customers and Contact Center Agents
Shin Nihon Seiyaku manufactures and sells diet foods, health foods, and pharmaceuticals and its main product is an all-in-one cosmetic gel, Raffine Perfect One. The company's core business model is the creation of high-quality customer services and products through communication with customers. Accordingly, its contact center with 400 seats plays two important roles: marketing and customer service.
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