NEWS & EVENTS
New Zealand Racing Board Selects Avaya to Deliver Consistent Customer Experience Across Multiple Communication Channels
- Company can handle much larger volumes of calls and multimedia communications with customers – all on a single, integrated platform
- System efficiently allocates agent resources among three contact centre sites
- Avaya Aura® Contact Centre opens door for more innovative customer services
Avaya Aura Contact Center:
Avaya AuraTM Contact Center, multimedia, context, customer service
The NZ Racing Board's role is to promote the racing industry and maximise the proceeds of wagering for the benefit of the racing industry. The racing industry is principally comprised of the racing and breeding operations of Thoroughbred, Harness and Greyhound racing. The New Zealand Racing Board owns and operates the TAB wagering service on all racing and sport in New Zealand.
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world. For more information please visit www.avaya.com.