NEWS & EVENTS
The Agency Group Turns Up the Volume on Business Collaboration with Avaya IP Office 7.0
The Agency Group began using an Avaya IP Office Power User solution, which includes one-X® Portal for Avaya IP Office, an application allowing users to manage calls, send instant messages and see a colleague’s presence, among other functions, from a Web-based portal via PC. The solution helps highly mobile agents remain transparently available to clients, regardless of location.
Another Avaya IP Office capability — four-digit dialing across continents — makes it easier for agents to collaborate globally. Now, when an agent from Canada calls his UK colleague, he can simply dial a four-digit extension instead of the full international number. This improves productivity in a business where speed is critical.
The Agency Group is a worldwide music agency. Their diverse roster includes a wide variety of international talent. The company also has a literary division, a speakers division, and a performing arts division. They offer global representation for their artists, with offices in London, New York, Los Angeles, Toronto, and Malmo. For more information visit: www.theagencygroup.com. Follow us on Twitter @theagencygroup
Telanet is a full service solutions integrator providing unified communication solutions from Avaya to clients across North America. With head offices in Toronto and Chicago. Telanet’s focus is on superior customer service. For more information please visit: www.telanet.com. Follow us on Twitter @telanet
Avaya is a global leader in business communications and collaboration, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world. For more information please visit www.avaya.com.