NEWS & EVENTS
Avaya Helps Small and Mid-Size Companies 'Think Big' with Enhanced Collaboration Products, New Innovations
- New Avaya IP Office 7.0 completes Nortel Enterprise Solutions integration, delivers up to 60% savings
- New SME customers — bakery owner and TV star Buddy Valastro and top music firm The Agency Group — share experiences in collaboration
- Company shares forthcoming innovations for small and medium businesses: Avaya Flare Experience for mobile devices, hybrid cloud model
Avaya IP Office 7.0 completes the integration of Nortel Enterprise Solutions (NES) IP and digital phones into the IP Office platform (NES was acquired by Avaya, Dec. 2009). This integration now enables approximately 14 million NES users1 to gain Avaya IP Office's collaboration capabilities, and can drive 40 to 60 percent in savings2 for NES customers by enabling them to retain existing phones when upgrading to Avaya IP Office. This upgrade can be accelerated and simplified by a new Data Migration Tool that lets partners transfer a business' existing data (i.e. voicemails, phone extensions) to their new systems, maintaining productivity without interruption.
Nearly 60% of small and mid-size businesses state they use, are interested in, or are planning to use collaboration software.3 At an Avaya press, analyst and partner event today in New York, the company discussed forthcoming innovations in collaboration for this market, including the Avaya Flare® Experience for small and medium businesses. Avaya also demonstrated advanced multi-party videoconferencing via several devices, desktop sharing capabilities, and an upgrade from a Nortel device to Avaya IP Office using the Data Migration Tool.
Avaya also shared its vision for a hybrid cloud approach to small and medium communications, which places Avaya IP Office on premise, while enabling select applications to be hosted 'in the cloud' on a partner network. This capability will allow more flexible use and faster deployments of Avaya's latest collaboration applications.
Buddy Valastro, owner of Carlos Bakeryand reality-television star (IP Office 7.0 customer): "Our business is growing. The lines at the bakery are getting longer, and customer call volumes are rising — which is fantastic. But I realized we needed a communications solution that's powerful enough to handle our rising business and can enable us to serve every customer with as much quality as we put into our cakes. Avaya IP Office 7.0 gives my employees and I the collaboration tools necessary to drive top quality service and business, whether we're on-the-go or at Carlo's Bakery. I know the importance of delivering and getting the best, and that's why I chose Avaya IP Office." (Implementation by Avaya business partner American Office Equipment)
Leadership: Avaya is now the leader in the small and medium business market with approximately 30 million telephony users on Avaya small and medium communications platforms.4
Customers: Avaya recently passed 200,000 Avaya IP Office customers.5
New Contest: Avaya today launched a Small Business Innovators contest, asking entrants to describe their idea for innovating the way their business serves customers, and have a chance to win a grand prize: a new IP Office solution and related products.
Avaya is a global leader in business communications and collaboration, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world. For more information please visit www.avaya.com.
2 Based on Avaya calculations.
3 Forrsights Business Decision-Makers Survey, Q4 2010, Forrester Research Inc., February 2011. SME defined in this case as a business with 100-999 employees. On collaboration software: 57% are 'interested in using', 'occasionally use', 'frequently use' or 'planning to use in next 12 mos.'
5 Based on internal Avaya sales figures.