NEWS & EVENTS
Avaya Receives Certification from J.D. Power and Associates for Outstanding Technology Service and Support
- J.D. Power and Associates certification includes recognition by the CTSS ProgramSM, one of the industry’s top evaluators of customer satisfaction
- Audit process included survey of North American customers recently supported by Avaya
For more information, visit: www.jdpower.com or www.tsia.com.
- "The commitment Avaya has to their customers is markedly evident in the positive remarks customers give across various factors detailing the overall service experience. Avaya clearly understands the importance of meeting the needs of their customer base by supporting a successful service and support organization."
--J.D. Power and Associates
- "Avaya support centers clearly embrace the standards expressed in the TSIA Certification criteria. It is clear from its multi-year certification that Avaya is dedicated to delivering high quality customer support and has demonstrated this in its customer interactions."
--Joanne Weigel, Senior Director, TSIA
- "Earning the J.D. Power and Associates certification for the third year in a row underscores our strength and strategy for serving customers in the communications and collaboration market. This achievement acknowledges Avaya's core competency in delivering the highest levels of customer service and support, as well as our commitment to innovation with the best solutions, services and people."
--Mohamad Ali, SVP and President, Avaya Global Services
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, Web intelligence and customer satisfaction. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
The Technology Services Industry Association (TSIA) is the leading association dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class benchmarking and research, exceptional peer networking and learning opportunities, and high-profile certification and awards programs. We keep their business leaders informed and connected through a full range of programs and services that tackle real-world service business challenges, providing real-world solutions. TSIA corporate members represent the world's top technology companies as well as scores of innovative small and midsize businesses in four major markets: enterprise IT and telecom, consumer technologies and carriers, healthcare and healthcare IT, and industrial automation. TSIA brings the technology services industry together. www.tsia.com Media Relations Contact: Suzanne Hite; TSIA, San Diego, CA 410-774-5322; email@example.com
Avaya is a global leader in business communications and collaboration, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world. For more information please visit www.avaya.com.