NEWS & EVENTS
Avaya Introduces Collaboration Solutions to Help Healthcare Providers Enhance Patient Care
- Avaya Mobile Device Checkout 3.0: This frees hospital staff from the nurse's station by enabling communications from anywhere on hospital grounds using a personalized Wireless LAN mobile device. With this solution, a hospital worker registers a shared or personal mobile device at the start of a shift by swiping the barcode on their device and ID badge. This assigns a personal phone number to the device, eliminating complex login procedures or the need for staff to get a new contact number at work. The solution also allows simultaneous log in to applications, such as asset management.
- Avaya Patient Follow-up: Avaya is a leader in contact center technologies such as automated outreach and self-service. Avaya Patient Follow-up enables hospitals to use these technologies to call and follow up with patients after their discharge from a hospital. It uses voice automation to ask customized questions based on a patient's medical records and their reason for hospitalization. Designed to reduce the number of patients re-admitted, this solution also reduces dependency on using staff for repetitive follow-up. It can be tailored to acute conditions, and helps in chronic disease management by ensuring patients follow proper care at home. Available summer 2011.
Leading Hospitals Use Avaya Solutions to Improve Collaboration
Avaya serves a wide range of healthcare organizations, including Halton Healthcare, a multi-site healthcare organization based in Ontario, Canada, Rochester General Hospital, the flagship care facility for the Rochester General Health System (RGHS) of N.Y., and WellStar Health System, a Marietta, GA-based not-for-profit health system serving 1.3 million area residents.
(1) Gartner, Market Insight: Healthcare Provider Industry Primer, 2010. Nov. 18, 2010