NEWS & EVENTS
Avaya Works with IBM to Expand Integration of Unified Communications and Collaboration Portfolios
ORLANDO, Fla. - Avaya, a global leader in business communications systems, software and services, today announced a broader effort with IBM to integrate applications from the two companies' unified communications and collaboration portfolios. The new integration leverages the IBM Lotus user experience and the Avaya Aura® core communications platform to provide customers with a streamlined, easy-to-use interface backed by industry-leading real-time communications features, quality and reliability.
- Contact Center - Avaya Contact Center solutions integrated with IBM business consulting and contact center optimization services
- Speech Self-Service - Avaya Voice Portal integrated with IBM WebSphere Voice Server and Application Server
- IP Telephony - Avaya IP Telephony integrated with IBM Global Technical Services (GTS) and Service Product Lines (SPLs)
- Vertical industry solutions in financial services, government and public safety