NEWS & EVENTS
Avaya Receives Top Marks In Multimedia Contact Center Test from MierConsulting
- Multimedia-contact handling: "All contact types are nicely blended in a single top window...The interface is richer, cleaner and easier to use than Cisco’s or Interactive's."
- Web-based administration: "The system is managed and administered almost entirely via a clean, consolidated Web-based interface, facilitating log-in and thin-client access from anywhere."
- Single fully-blended queue: "Features the ability of the same agent to receive any supported contact types via a single multi-channel (mixed contact type) queue, as well as inbound/outbound call blending."
- Context-sensitive prompts and auto suggest: "State of the art. E-mails are searched for keywords, and responses are suggested or automatic. IMs are searched too, and routed based on keywords."