NEWS & EVENTS
Why AI & VR can change the global financial services industry
Today, it’s the digital customer’s world—banks just happen to live in it.Twenty percent of bank customers are now digital-only users in the world, according to an Accenture report on the banking sector.
Seventy-three percent admit they’d be more excited about a new offering from Apple, Google or Amazon than from their own Financial Services Provider (FSP). Thirty-five percent of millennials don’t even believe they’ll need a bank five years from now. In a new age of intelligent, connected capabilities, consumers expect nothing short of a sophisticated banking experience that meets their evolving needs. They desire a deep level of personalization and anticipatory engagement. They want contextual, multi-touch experiences that span the entire organization. They demand an unprecedented level of quality, agility and speed.