Avaya is a Powerful, Affordable Workforce Optimization Solution for Midsize Organizations

20 Jun 2016

Getting the best possible performance out of front line personnel is a critical element of delivering the kind of superior customer engagement experience that helps keep companies stay competitive. Midsize players, businesses with contact center operations (20 and 750 seats), have faced two major obstacles in implementing the type of workforce optimization solution that could make a real difference. (CRMXchange)