5 Steps to Transform Support Services

29 May 2015
Network World published a byline from Mike Runda, senior vice president and president of Avaya Client Services, on 5 steps to transform support services. Drawn from first-hand experience transforming Avaya’s support services organization, Runda espouses that done right, companies can speed time-to-resolution, increase customer satisfaction and improve employee retention. By Mike Runda, Network World