Avaya Sweeps Unprecedented Number of APAC Awards from Frost & Sullivan
23 Oct 2014
At the Frost & Sullivan APAC regional awards banquet on October 16th, Avaya was honored with a total of 11 new awards for its achievements in APAC this year. The awards spanned Networking, Video Collaboration, Unified Communications and Contact Centers, and come in addition to the Thailand Contact Center Vendor of the Year award the company had already received from Frost & Sullivan earlier in the year.
What the analysts said:
“Avaya’s fully integrated unified communication and video collaboration solutions have created a compelling value proposition for both existing and new customers” Jessie Yu, Industry Manager, Unified Communication and Collaboration, Asia Pacific ICT Practice, Frost & Sullivan
“Customers across APAC vouch that Avaya’s solution is simple, easily deployable, and interoperable with legacy infrastructure. Avaya has ensured customer value enhancement by adding best-in-class features, delivering cost savings and strengthening network infrastructure.” Harsh Upadhyay, Industry Analyst, ICT Asia Pacific, Frost & Sullivan
“Avaya had phenomenal success in the ASEAN region in 2013. It outperformed the unified communications market and took market share from its competitors. Its success in Thailand has been remarkable with high double digit growth in the UC space.” Shailendra Soni, Industry Principal, Asia Pacific ICT, Frost & Sullivan
Contact Center Solutions
“Avaya has successfully built a portfolio of technology that helps organizations to improve the customer journey and customer experience, increase customer engagement and retention, and improve employee and agent engagement. Avaya has secured leadership position in all 6 ASEAN markets.” Krishna Baidya, ICT Research Manager, Frost & Sullivan Asia Pacific
The Awards recognize Avaya’s continued strong business performance across APAC, our focus on supporting our customers’ business needs, and our relentless innovation. Avaya was recognized not only for our traditional areas of strength in contact center and unified communications, but in our growth in new solution areas and customer value enhancement.
Avaya is fully focused on being the leading provider of customer and team engagement solutions. We offer world-class contact center and
unified communications products and services that create mobile engagement environments for better customer service, increased productivity and higher profitability. Our solutions are supported by a new and unique fabric-based networking technology that evolves Software Defined Networking to the next level enabling companies to embrace the value of new technology without having to rip and replace existing infrastructures. We also offer a platform for Avaya, third parties and customers to innovate new mobile engagement solutions. We are engineering 21st-century engagement.
The customer value enhancement award is given to a company which has enhanced customer value through its networking offerings and recorded revenue growth in its networking product line. Criteria include both the business impact achieved – including growth, customer acquisition, growth potential and operational efficiency – and customer impact, based on price performance value, and the customer experience across the entire process.
The Frost & Sullivan Growth Excellence Leadership Award is given each year to the company that has demonstrated excellence across two facets - growth strategy, and implementing and sustaining that growth within shipments, revenues, and profitability. The award recognizes Avaya’s leadership ability to sustain growth in the short term and the long term as measured by the quality of its vision, people, processes, and policies. Both the ability to generate and evaluate growth strategies at best practices levels, and to implement them effectively, are key criteria in the award process.
2014 Thailand Enterprise Telephony Vendor of the Year
The Unified Communications Vendor of the Year award is conferred to the technology vendor that has shown exemplary growth and performance throughout the year. Evaluation criteria include overall revenue and revenue growth, market share and market share gain, UC strategy and portfolio diversity as well as key achievements during the year.
The Frost & Sullivan Award for Market Share Leadership is given to the company that has demonstrated excellence in capturing the highest market share within its industry in a specific year. The award recognizes the company’s commitment to continuously evolve and remain a leading participant in the Contact Center Applications industry by adopting technologies and trends that help businesses prosper.
2014 Malaysia Contact Center Applications Vendor of the Year
2014 Philippines Contact Center Applications Vendor of the Year
2014 Singapore Contact Center Applications Vendor of the Year
2014 Thailand Contact Center Applications Vendor of the Year
The Frost & Sullivan Contact Center Applications Vendor of The Year Award is presented to the company which demonstrates excellence in the fields of technology and revenue growth in the Contact Center Applications market. Criteria include market share and market penetration, revenue growth rates, business and growth strategy and implementation excellence, product and technology innovation, and leadership in customer value
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