Avaya's New CEM Platform Makes Everyone A Customer Agent

11 Mar 2013
Avaya unveiled the latest iteration of its customer experience management platform last week, introducing new analytics functionality and a multichannel focus on communication. The new platform's big-picture mission is to foster holistic customer service -- an experience that will become a differentiator for that business, said Laura Bassett, director of product marketing for Avaya CEM and emerging applications. By Erika Morphy, CRM Buyer