HP Teams with Avaya To Take Contact Centers Virtual

08 May 2013
HP Enterprise Services is incorporating Avaya's technology to help organizations break free from legacy contact centers and deploy cost-effective multichannel customer experience capabilities. HP Customer-Engagement-as-a-Service combines Hewlett-Packard's enterprise  cloud with technology from contact center technology vendor Avaya. The promised result: a fast path to transition legacy contact centers to a new, flexible platform. By Jennifer LeClaire, CRMDaily.com