Avaya Adds Capabilities to Collaborative Cloud

18 Mar 2013
Avaya has begun integrating pieces of Nortel Network's former enterprise solutions business unit, which it bought last September, releasing suites of contact center and unified communications products this week that use significant amounts of Nortel technology. The release, which includes Avaya's Aura Contact Center and unified communications suites, begins to deliver on a roadmap outlined in January, heavily leverages Session Initiation Protocol standards, and focuses on unified communications instead of being telephony-centric.