Customer Service Goes Online

19 Sep 2011
The development of new media has forced companies to recognize their customer services should not be limited to stores or call centers, but should also expand online. "Twelve years ago, if you wanted to complain to a company about its poor customer service, you even couldn't find a place or person to complain to until the emergence of the customer call center," said Li Nong, vice-president of the US-based business communications systems provider Avaya, which was the first group of companies to bring call centers into China in the 1990s. Posted at China Daily.