Does Your Contact Center Have A Business Continuity Plan?

01 Oct 2005
Imagine for a moment that you get a call in the middle of the night. There's been a fire at your building and the entire data center is destroyed. There's no question that this will have a significant impact on the functioning of your business, but planning ahead and developing an overall business continuity plan can help reduce that impact. Recent events have highlighted the fact that every business should have plans in place to guide people through the chaos, towards recovery. Article submitted by Catherine McNair, Senior Business Continuity Consultant with Avaya's Business Continuity Practice. Read the full article on