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Avaya Helps Quality Resource Management Transform to Meet Pandemic Challenges

UCaaS solution enhances internal communications by enabling messaging, HD video, file sharing, and more on any device.

Quality Resource Management (QRM) is the nation’s premier incident response center for insurance claims intake and private dispatch services. The Tennessee-based company has an outstanding reputation for customer service and was recently recognized by Great Place to Work for its employee experience.




About Avaya

Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at

Avaya, Anthony Bartolo