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Avaya Unveils CCaaS Restart

New cloud contact center platform, slated for initial delivery by mid-2020, to be built on modern cloud architecture.

As part of an analyst briefing Avaya held in conjunction with last week’s major announcement about a strategic UCaaS partnership with RingCentral, Avaya CEO Jim Chirico presented a slide (see below) showing that Avaya would deliver a contact center as a service (CCaaS) solution in less than a year. The CCaaS offering would complement the Avaya Cloud Office by RingCentral (ACO) UCaaS offer, Chirico indicated.


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