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As part of an analyst briefing Avaya held in conjunction with last week’s major announcement about a strategic UCaaS partnership with RingCentral, Avaya CEO Jim Chirico presented a slide (see below) showing that Avaya would deliver a contact center as a service (CCaaS) solution in less than a year. The CCaaS offering would complement the Avaya Cloud Office by RingCentral (ACO) UCaaS offer, Chirico indicated.
https://www.nojitter.com/ccaas/avaya-unveils-ccaas-restart
Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at https://www.avaya.com.