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Desktop phone doomsayers once again proven wrong

Most employees continue to give a ringing endorsement to the office desk phone. Avaya’s 2019 State of the Desktop Report shows that the desktop device is still an essential element of business communications.

The research, based on a survey of 1,200 full-time workers, found that over half of workers use their desktop as their primary device. When asked what device they would prefer, a desktop telephone with a cordless handset was the top choice.

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