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Creating A Digital Transformation Contingency Plan

2018 study from Tech Pro shows that 70% of organizations either have a digital transformation plan in place or are working on one. But what does this plan look like? There are generally four different types of planning in business. There is operational, which focuses on lower-level, day-to-day processes. Strategic planning focuses on vision and mission, while tactical planning translates these into measurable objectives. Above all, however, the most important digital transformation plan you can create is a contingency plan.

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Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ​ambitions and ​challenges,​ ​giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at

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