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Smooth Operator

Advances in artificial intelligence are making call center conversations more human.

These days, the call center is one of the most important elements of a company’s brand. In fact, it’s often the last line of defense in protecting the brand. Most of the time that your customers are interacting with your products things are working fine. But if something goes sideways or they have a question on your product or service, they end up making that phone call.


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